Terms & Policies
1. Booking Terms & Conditions
Last updated: September 25, 2021
This agreement sets out the standard booking terms and conditions of Golf Journeys Pty Ltd (referred to in this document as ‘Golf Journeys’ and ‘Event Organisers’) a company registered in Australia.
It is important that you the ‘booker’ read this document in full before booking and guests read this document before their departure. Any references to ‘you’ are to you, the booker, who has contracted with Golf Journeys either in your own right or on behalf of others. The “Event Start Date’ refers to the official day that a tour/tournament begins as per the Golf Journeys website, for customised golf vacations your ‘Event Start Date’ will be detailed in your itinerary. ‘Package’ refers to a Tournament, Tour or Golf Vacation organised by Golf Journeys.
2. The Nature of These Terms
As soon as any payment is made, a contract will automatically arise between you and Golf Journeys, giving both parties respective duties and obligations under that contract. These terms and conditions will from the basis of any contract between you and Golf Journeys.
Golf Journeys reserves the right to make reasonable changes to these terms and conditions at any time where such changes are necessary. Such changes will take effect when the updated terms and conditions are uploaded to the Golf Journeys website.
3. Payment Schedule
A minimum deposit of 25% is to accompany the booking form. Any remaining balance is due and payable on the 1st day of the month prior to the event start date. For instance, events commencing in June are payable on the 1st of May.
4. Flexible Booking
Cancellations received in writing will receive up to 100% full refund subject only to fees incurred by suppliers. Golf Journeys have entered into flexible agreements with suppliers to ensure that if any fees are incurred, they will be communicated clearly to you at time of cancellation and no administration fees incurred by Golf Journeys will be passed onto you the booker.
All bookings have a 24 hour window from the time of booking where you can cancel and receive a full refund of all payments made.
5. Transfer Of Booking
If you can’t make it on tour but know someone who can. You can transfer your spot to a new golfer at anytime.
6. Trip Cancellation
Should a tour or tournament be cancelled due to not reaching the minimum required number of participants a full refund will be made.
7. Covid-19 Protection
Should government border restrictions or social distancing regulations prevent you from attending you’ll receive 100% full credit to re-book when it suits you. As part of arranging your credit, you may be required to provide evidence by event organisers that Covid-19 specific border restrictions or social distancing regulations are preventing you for attending to secure your 100% credit. The credit received will be valid for use only on approved Golf Journey tours, tournaments and golf vacations.
8. Travel Insurance
We request that all travellers take out suitable travel insurance. When on tour, keep the policy number and insurance phone number with you while on holiday. We also request you leave a copy of the policy with a family member or friend.
9. Pricing
Prices are based on per person unless otherwise stated in the booking form.
In the unlikely instance of suppliers unable to provide services promised, or tax increases, Golf Journeys reserves the right to re-cost and amend packages. Should this occur, Golf Journeys will communicate any changes made to you and ensure they are to a similar standard to the original package inclusions.
Pricing and availability may change as packages in some circumstances are costed many months prior to the event start date. Any package inclusions or itinerary changes will be communicated in advance and are expected to be minimal should there be any at all.
10. Limit of Liability
Golf Journeys does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including but limited to war, civil disturbance, fire, fold acts of god, acts of government or any other authorities, accident to or failure of machinery of equipment or industrial action.
Details of any tour may change due to circumstances outside of our control. In the event of changes, Golf Journeys will source a similar standard course, hotels & venues where possible. Golf Journeys as an agent on behalf of it’s suppliers contracted to deliver packages provided and does not accept responsibility of any act or omission of the suppliers.
11. Official Handicaps
For tours and tournaments where there is a competition aspect, competitors agree to provide event organisers with access to their official handicap (endorsed by your national golf association). For participants who have provided online access to their handicap Event Organisers will access your handicap and check your 12-month playing history. Event Organisers reserve the right to approve, amend or deny handicaps after they have conducted a score history check. Your official handicap will be communicated to you prior to the event start date.
12. Visas & Passports:
It is your responsibility to have valid travel documents. You must ensure that you have a valid passport and any necessary visas to enter any country you are visiting, including transit stops, prior to your departure.
Golf Journeys is not responsible, nor accept liability, for any traveller refused entry due to carrying the incorrect documentation.
13. Your Behaviour & Responsibilities
If, in the reasonable opinion of event organisers or the reasonable opinion of any service providers of any part of your package, while on holiday your behaviour poses a danger to you or those around you, causes or is likely to cause damage to property of our suppliers or property of third parties, breaches any local law, is abusive or threatening, causes or is likely to be a public nuisance or you do not follow the instructions set by event organisers or any service provider, Golf Journeys reserves the right to immediately cancel your booking without refund.
14. Prizes & Promotions
All prizes will be distributed in accordance with the rules of amateur golf status.
Entries to any giveaway are only provided as a promotional prize to Members or Customers of Golf Journeys and cannot be purchased and will not be sold separately.
Entrants who book & pay a minimum deposit prior to the early bird date as set per each tournament/tour on the Golf Journeys website will receive promotional items on the event start date and not before. Should a competitor cancel or not pay the remaining balance by the due date, they will automatically forfeit any early bird promotional items.
15. Media Promotion
Golf Journeys may arrange media promotion and publicity. Participants consent to pictures of them appearing and being used for purposes determined by Golf Journeys, unless a participant has otherwise stated in writing, they wish for their image not to be used.
16. Indemnity Disclaimer
The Booker and accompanying guests in agree to participate in a Golf Journeys package at their own risk. Event organisers, Golf Journeys and any other supplier of goods and services accept no liability for any death, injury, property loss or damage incurred during or arising out of any aspect of the package.
To drive a motorised cart, the booker and accompanying guests agree to possess a current driver’s license and have previous experience driving a golf cart equal to a minimum of five rounds. In any event of an accident, the driver is responsible for the costs to repair the cart and any property damaged as well as being liable for any personal injury claims.
17. Disabled Customers & Special Requirements
It is important that the booker or guests tell us in writing about any special needs and requirements so that suitable arrangements can be made. Golf Journeys cannot be held responsible for failure to inform them about special needs/requirements that may impact upon any individual’s participation in the event. As such, Golf Journeys will not compensate the booker in these circumstances.
It is important that the booker or guests advise Golf Journeys in advance of any dietary requirements or allergies.
Some courses are walking only and may require a medical certificate for use of motorised cart. Courses that are walking only will be clearly stated on the Golf Journeys website and the booker or guests will be responsible to provide a medical certificate for use of a motorised cart. Golf Journeys states no guarantee that a cart will be made available.
18. Reselling
Golf Journeys does not permit reselling of its products without prior written consent. Golf Journeys does however, work with authorised partners in various locations around the world to promote it’s services and packages.
